ManyHands for Leaders - March 2025 ⚖️

Bringing product minds together always sparks something great, and this event was no exception! From bold ideas to creative problem-solving, the room was buzzing with energy as teams tackled a brand-new challenge 🔥

Scott Chow, Former CPO at Beamery, Starling & PayPal

💡 Scaling Product Leadership

• Great leadership is about clarity, not just speed.

• Scaling requires strong alignment. Without it, teams drift into chaos.

• PayPal’s biggest wins? Rooted in deep customer insights, not just bold ideas.

Joel Newman, Senior Director of UX at Just Eat Takeaway.com

💡 The Role of UX today

• Sharp, concise research wins leadership buy-in. Keep reports under two pages.

• UX isn’t an afterthought. It’s a strategic advantage when linked to business impact.

Evolving Leadership Expectations & Product Team Accountability

• The challenge: Navigating evolving expectations across tech, product, and UX while establishing clear roles and accountability.

• Takeaway: To ensure alignment, Both executives and individual contributors must understand overarching business objectives and their roles within them.

Organizational Alignment & Change

• The challenge: Shifting towards a more mature, product-led organization while embedding customer-centric thinking.

• Takeaway: Achieving alignment requires a combination of top-down and bottom-up approaches, and that includes breaking it down into smaller, agile initiatives makes it more manageable.

Speed vs. Quality Trade-Off

• The challenge: Balancing the pressure to deliver quickly while maintaining quality and avoiding ineffective decision-making.

• Takeaway: Speed and quality can coexist, but a clear definition of "quality" must exist within an organization.